Responsible Gaming at kotk

1. Our Commitment to Responsible Gaming

At kotk, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every adult in Bangladesh deserves access to a safe, transparent, and well-regulated online gambling environment where they remain in full control of their activity. Gambling, whether on cricket matches, slots, casino games, or any other product on the kotk platform, should always be treated as a form of entertainment with a defined, affordable budget — never as a way to generate income or solve financial problems.

Our responsible gaming framework has been designed with the needs of Bangladeshi players in mind. We recognise that gambling habits exist on a spectrum, and that even experienced players can find themselves in difficult situations from time to time. kotk's role is to provide the tools, information, and human support necessary for every player to make informed decisions about their gambling — and to seek help promptly when they need it.

The foundation of this commitment is our strict adherence to the 18+ age policy, our investment in proactive behavioural monitoring, and our culture of non-judgmental, confidential player support. We partner closely with our payment processing partners — including bKash, Nagad, Rocket, and Upay — to ensure that transaction monitoring supports our responsible gaming goals alongside our financial compliance obligations.

2. Age Restriction & Verification

kotk operates an absolute minimum age policy of 18 years. This is not negotiable under any circumstances. Players must be 18 years of age or older to create an account, make a deposit, place a bet, or participate in any game or promotional offer on the kotk platform.

2.1 How We Verify Age

Age is verified at two stages of the player journey. The first check occurs during account registration, where you are required to submit your date of birth. The second, more thorough check is part of our KYC (Know Your Customer) process, during which you must provide a government-issued photo identification document — such as your National ID card, passport, or driving licence — confirming that you are aged 18 or above. Accounts cannot be fully activated for real-money play until this KYC verification has been completed satisfactorily.

2.2 Protecting Minors

If you share a household with individuals under the age of 18, we strongly recommend taking precautions to prevent minors from accessing your kotk account or any gambling website. Practical steps include using password managers that are not visible to others, logging out of your account after every session, and enabling parental controls on shared devices or home networks. kotk bears no responsibility for unauthorised access to a player's account by a third party — account security is a shared responsibility.

If kotk has reason to believe that an account is being used by a person under the age of 18, that account will be suspended immediately pending investigation. Winnings generated by a minor are not paid out under any circumstances and are forfeit in accordance with our Terms & Conditions.

3. Player Protection Tools

kotk provides a comprehensive suite of responsible gaming tools that every registered player can access and activate at any time, free of charge, directly from their account settings or by contacting our support team. These tools are designed to give you meaningful, practical control over your gambling activity.

To activate any of these tools, navigate to the Responsible Gaming section within your account settings, or contact our support team at [email protected]. All tools are available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

4. Deposit & Spending Limits in Detail

Managing your deposit and spending limits is one of the most effective ways to keep your gambling within a budget that you are comfortable with. kotk's limit system is designed so that protective actions — reducing a limit — always take effect immediately, while actions that could increase exposure — raising or removing a limit — are subject to a mandatory delay.

4.1 Setting Your Initial Deposit Limit

During account registration, you are encouraged (but not required) to set an initial deposit limit. If you choose not to set a limit at registration, your account will operate under kotk's platform default limits until you configure a personal limit. We recommend setting a personal limit from the outset, as it creates a healthy financial boundary that protects you from the start of your relationship with kotk.

4.2 How Limits Are Applied

Deposit limits are calculated on a rolling basis. A daily deposit limit, for example, is calculated against a sliding 24-hour window rather than a fixed calendar day. This approach prevents limit-gaming behaviours such as depositing just before midnight and again just after midnight to double the effective daily limit. Weekly and monthly limits work on the same rolling principle.

4.3 Changing Your Limit

You may request a change to your deposit limit at any time via your account settings or by contacting support. If you are requesting a reduction, the new lower limit applies immediately and cannot be reversed within 24 hours. If you are requesting an increase, a mandatory 7-day cooling-off period applies before the higher limit takes effect, giving you time to reconsider the decision. kotk will send a confirmation email to your registered address when a limit change request is received and again when it takes effect.

5. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on the kotk platform. It is intended for players who have concluded — or whose loved ones have concluded — that a complete break from gambling is the most appropriate course of action. kotk takes self-exclusion requests very seriously and processes them with the highest possible priority.

5.1 How to Self-Exclude

You can request self-exclusion in two ways. The first is via the Responsible Gaming section of your account settings, where you will find a self-exclusion option with a menu of time periods. The second is by contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request". In either case, your account will be suspended within one hour of a confirmed request being received, and you will receive a confirmation email to your registered address.

5.2 Self-Exclusion Periods

kotk offers the following self-exclusion durations:

• 30 days — a short-term break to reassess your gambling habits;
• 3 months — a medium-term exclusion for players who need a longer period of reflection;
• 6 months — an extended exclusion for players dealing with more significant concerns;
• 12 months — a long-term exclusion;
• Permanent (indefinite) — a lifelong exclusion with no automatic reinstatement.

During any self-exclusion period, your account is fully suspended. You will not receive any marketing emails, bonus offers, or promotional notifications from kotk. Any funds remaining in your account at the time of exclusion can be withdrawn upon request — please contact support to arrange this.

5.3 Returning After Self-Exclusion

For temporary self-exclusion periods, your account will not be automatically reactivated when the period expires. You must make an active request to reopen your account, which will include a mandatory 24-hour reflection period and a brief assessment by our responsible gaming team. For permanent self-exclusion, reactivation is not available under any circumstances. kotk will never proactively contact a permanently self-excluded player to encourage them to return to gambling.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually, and many players do not recognise the signs until their gambling has already had a significant impact on their finances, relationships, or mental health. The following behaviours may indicate that gambling is becoming a problem. If you recognise any of these patterns in yourself or in someone you care about, we encourage you to take action promptly.

Recognising these signs is a sign of strength, not weakness. If any of these descriptions resonate with you, please contact kotk's responsible gaming support team or reach out to a professional counselling service. You do not need to wait until a problem is severe before seeking help.

7. Self-Assessment

The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers, and your responses are entirely private. We recommend revisiting these questions periodically — perhaps once a month — to track how your relationship with gambling is evolving over time.

8. Getting Help & Support

If you believe that gambling is negatively affecting your life or the lives of people around you, please do not wait to seek help. There are multiple channels available to you, and all conversations about responsible gaming with the kotk support team are treated with complete confidentiality.

8.1 Contact kotk Directly

Our responsible gaming support team can be reached 24 hours a day, 7 days a week via email at [email protected]. Please use the subject line "Responsible Gaming Help" so your message is routed directly to the right team. We will acknowledge your message within one hour and provide a substantive response within one business day. Our team can assist you with activating any of the protective tools described on this page, initiating self-exclusion, discussing your account history, and signposting you to further professional resources.

8.2 Talk to Someone You Trust

Sometimes the most important first step is simply speaking to a trusted person in your life — a family member, a close friend, a colleague, or a community leader. In Bangladeshi culture, family bonds are a tremendous source of strength. If you feel comfortable doing so, speaking openly with a trusted family member about your concerns can be a meaningful first step toward taking back control.

8.3 Professional Counselling

Professional mental health counselling is available in Bangladesh through a range of hospitals, clinics, and NGO-supported services in Dhaka, Chittagong, Sylhet, and other major cities. If gambling-related stress is affecting your mental health, your general physician or a mental health professional can provide personalised guidance. kotk encourages all players who are struggling to seek this kind of professional support — it is a sign of courage and self-awareness, not weakness.